Missing Order Checklist
Please make sure you have completed the following steps to locate your missing order before filing a Missing Order Form. If, after completing these steps, you are still unable to locate your missing order, please submit the Missing Order Form.
01
Check the tracking information
Retrieve the tracking number provided by the seller and use it to track the progress of your order through the shipping carrier's website. Note the current status and location of the package.
03
Look for delivery attempts
Check if the shipping carrier made any delivery attempts by referring to the tracking details. Sometimes, a delivery attempt may have been made while you were away. Look for any notification or delivery slips left at your doorstep or mailbox.
05
Inspect common delivery areas
Thoroughly search common delivery areas around your property, such as front porches, mailboxes, and any specified delivery locations you might have requested during the checkout process.
07
Review any delivery instructions
If you provided specific delivery instructions to the seller, ensure that they were followed correctly. For example, if you requested the package to be left with a concierge or at a designated location.
02
Verify the delivery address
Ensure that the shipping address provided during checkout is correct and matches the address where you expect the order to be delivered. Double-check for any typos or errors in the address.
04
Check with neighbors or household members
Inquire with neighbors or other members of your household to see if they received the package on your behalf or if the carrier left it with them for safekeeping.
06
Check with your local post office
Contact your local post office or the relevant shipping carrier's customer service to inquire about your package. They might have additional information or be holding it for pickup.
08
Review confirmation and shipping details
Refer back to your order confirmation email or receipt to confirm the estimated delivery date and shipping method. Cross-reference it with the current status of the package.
Missing Order Process
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What payment methods can I use for purchase?In addition to PayPal and Apple Pay, we accept credit and debit cards, including Visa, MasterCard, American Express, Discover, Electron, Maestro, CartesBancaires, JCB, Diners, and ChinaUnionPay among others.
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How is my financial information protected online?Keeping your online payments secure is extremely important to us. For this reason, our payment systems comply with the Payment Card Industry Data Security Standards (PCI DSS). The PCI DSS is the highest information security standard for companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction. Our Compliance with PCI DSS helps to create a secure environment by enhancing the quality of the cardholder data in order to reduce the rate of credit card fraud cases. It also ensures that the data for each payment is stored securely in a tamper-proof manner.
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How does Fashion Finds collect sales tax for online orders?Leggings Oasis charges the applicable state and local sales tax based on the shipping address of your order. Where required, tax will also be applied to the shipping and handling charges. The sales tax displayed at checkout is estimated and the final applicable tax will be calculated when your order is shipped.
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Where can I find information about the Return Policy?Please read our comprehensive Return Policy before purchasing or submitting a Problem Report Form. You can learn more by reading our FAQs.
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How do I file a Problem Report Form?To file a Problem Report Form, please take the following steps: 1. Fill out the form accessible in the link: In the form, fill in the name of the item that you wish to request a replacement for and enter your first and last name, the email address used to place the order, the order number, a detailed description of the exact issue with your order, and relevant photos of the product that support your description of the issue. Please note that we will not process Problem Report Forms submitted without applicable product photos. 2. Once you have submitted the Problem Report Form, you will receive an email confirming that we have received your submission. 3. Within the next two business days following your Problem Report Form's submission, you will receive another email to indicate whether your request for a product replacement has been approved or denied. 4. In the email approving the product replacement request, you will receive more details about the delivery of your free product replacement.
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How long do I have to submit a Problem Report Form?For products eligible for replacement, Problem Report Forms must be submitted within 14 days the product is received.
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What is the Fashion Finds Return Policy?We do not accept product returns. If a product arrives misprinted, damaged or misplaced by mail, we will issue only a free replacement for the defective or missing product. For a damaged or misprinted item, customers must first submit a Problem Report Form in order for us to see if the product in question qualifies for a replacement. For a missing item, customers must submit the Missing Item Form, so we can identify whether the missing item comes from our end. If the missing item results from our error, we will you send a free replacement. Feel free to read our comprehensive Return Policy.
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What if my order has indicated that the product has been delivered, but I have not received it?Please check your order reference number to see where and when the carrier has indicated to have delivered the ordered product. Check the surrounding area for other places where the package may have been delivered. Also, checking with your neighbors for the package's whereabouts may help. If you're still unable to locate the package, we recommend you contact the shipping carrier to try locating the lost order. If the package has not arrived after three days following the original delivery date, please submit a Missing Order Claim no later than 14 days after the original delivery date. If the issue comes from our end, we will gladly cover the costs and ship a replacement to you as soon as possible. However, if the tracking information from our system and those of our couriers indicate that the product was delivered and you still think you haven't received it, we have to assume that the package was stolen. Unfortunately, this scenario is out of our control, and we can't take responsibility for this occurrence. As a result, we cannot ship you a replacement for this scenario. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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What if my product arrives damaged?If a product arrives damaged, please submit a Problem Report Form. We will gladly send you a replacement as long as the conditions established in our Return Policy are followed.
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When can I expect my replacement product?If you have been approved for a product replacement, you can expect to have it delivered within 14 business days of your approval notification email. On the occasion that the delivery of your replacement takes longer than 14 business days, we will notify you via email and continually update you on the whereabouts of your free product replacement.
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Can I make a Product Exchange?Currently, we do not accept and process Product Exchanges.
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Where can I find my Order Number?You can find the Order Number in the subject line or toward the top of the confirmation email that you received immediately after placing your order.
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Can I get a refund for an ordered product?For qualifying damaged, misprinted or missing items, we only issue replacements.